Issues and Resolutions
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OVERVIEW
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A ticket is a generic name for claims made by the end user to technical support. At the very least, the end user has to send
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an email with a description of the issue, the transaction code, and the program or report name. There are some
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applications available to manage these jobs, such as Quality Center from HP, ClarifyCRM , and Manage Now , among
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others. The tickets usually have a priority scale: T1 (meaning the issue must be handled the same day, T2, T3, etc. The
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person in charge of each module for analysis and resolution handles those tickets. If it involves configuration, when you
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have missing e.g. cost center, currency or customized reports discrepancy or for third part as ABAP developers for debug
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or include functionality. Depending on the nature of the ticket and resolution, necessary code changes will be done in the
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development server. Once the SAP team is satisfied with unit testing, changes will be promoted to the quality environment
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for user testing acceptance. Once changes are approved by the user, the SAP team deploys the changes in the production
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environment.
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This chapter presents issues that may arise while using SAP solutions and discusses ways to resolve those issues.
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